Return policy

  • 1.1 A Buyer who, when entering into the Agreement, does not act within the scope of his business activity or within the independent exercise of his profession (a consumer), has the right, in accordance with the relevant provisions of the Civil Code, to withdraw from the Purchase Agreement without giving any reason, within 30 days from the conclusion of the Purchase Agreement, or in the case of the purchase of goods, within 30 days from their receipt. The notice of withdrawal from the Purchase Agreement must be sent to DG DogGear within the time limit specified in the previous sentence. The Buyer may send the withdrawal notice either to the e-mail address info@dgdoggear.com or by post to: DG DogGear, Zábrdovická 10, 615 00 Brno, Czech Republic.
  • 1.2 The Buyer acknowledges that, in accordance with Section 1837 of the Civil Code, it is not possible to withdraw from the Purchase Agreement in certain cases, where exclusion of withdrawal is provided for by law. In the case of DG DogGear, this applies in particular to Purchase Agreements for the supply of goods that have been customized according to the Buyer’s wishes or for his person, or goods delivered in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons if their original packaging has been broken.
  • 1.3 In the event of withdrawal, the Purchase Agreement is cancelled from the beginning. The goods must be returned to DG DogGear within 30 days from the withdrawal from the Purchase Agreement. If the Buyer withdraws from the Purchase Agreement, the Buyer shall bear the costs associated with returning the goods to DG DogGear, even if the goods cannot be returned by normal postal means due to their nature.
  • 1.4 Within 30 days of the return of the goods by the Buyer, DG DogGear is entitled to examine the returned goods, in particular to determine whether the goods are damaged, worn or partially consumed. The goods must not show signs of wear or use. Dog hair must be carefully removed from clothing. The goods must not be returned washed or treated with perfume. The label is not an integral part of the goods, so goods from which the label has been removed can still be returned.
  • 1.5 In the event of withdrawal from the Purchase Agreement, DG DogGear shall return the monetary funds received from the Buyer within 14 days of the delivery of the goods back to DG DogGear, using the same method by which they were received from the Buyer. DG DogGear may also return the performance provided by the Buyer upon return of the goods or in another manner agreed with the Buyer, provided that no additional costs arise for the Buyer. If the Buyer withdraws from the Purchase Agreement, DG DogGear is not obliged to return the funds received before the Buyer has returned the goods or proved that the goods have been sent back.
  • 1.6 DG DogGear is entitled to unilaterally set off any claim for compensation for damage caused to the goods against the Buyer’s claim for a refund of the purchase price.
  • 1.7 Until the goods are accepted by the Buyer, DG DogGear is entitled to withdraw from the Purchase Agreement at any time. In such a case, DG DogGear shall return the purchase price to the Buyer without undue delay, by cashless transfer to the account designated by the Buyer.
  • 1.8 If a gift has been provided to the Buyer together with the goods, the gift agreement between DG DogGear and the Buyer is concluded with a termination condition that if the Buyer withdraws from the Purchase Agreement, the gift agreement concerning such a gift ceases to be effective and the Buyer is obliged to return the provided gift to DG DogGear together with the goods.

  • 2.1 DG DogGear guarantees to the Buyer that at the moment of receipt of the goods (or at the moment when the Buyer could have taken over the goods and the risk of damage passes to him), the goods:
  • correspond to the agreed description, type, quantity, quality, functionality, and other agreed properties;
  • are suitable for the purpose for which the Buyer requires them and which DG DogGear has agreed to;
  • are delivered with accessories, packaging, and instructions for use as agreed and as can reasonably be expected;
  • are suitable for the purpose for which goods of this type are usually used;
  • in terms of quantity, quality, and other characteristics (including durability, functionality, and safety), correspond to the usual properties of goods of the same kind that can reasonably be expected;
  • comply with the requirements of legal regulations.
  • 2.2 If the goods received by the Buyer show a defect, in particular if any of the above conditions are not met, the Buyer is entitled to notify DG DogGear of this fact and claim the goods (i.e., exercise rights from defective performance). A claim may be submitted by sending an e-mail or letter to the DG DogGear contact address stated in the introduction of these Terms. For the purposes of a claim, the Buyer may use a sample form.
  • 2.3 In the claim, the Buyer must specify the method of remedy he requests.
  • 2.4 In the event that the goods are defective, the Buyer may demand:
  • remedy of the defect by delivery of new goods without defects or by delivery of the missing part of the goods; or
  • remedy of the defect by repair of the goods.
  • 2.5 DG DogGear shall handle the Buyer’s claim according to his request, unless it is impossible or disproportionately costly compared to another possible method of remedy. The disproportionality of costs shall be assessed in particular with regard to the significance of the defect, the value that the goods would have without the defect, and the possibility of remedying the defect in another way without significant difficulties for the Buyer.
  • 2.6 DG DogGear is entitled to refuse to remedy the defect if it would be impossible or disproportionately costly, in particular with regard to the significance of the defect and the value that the goods would have without the defect.
  • 2.7 The Buyer is entitled to demand an appropriate discount on the purchase price of the goods or withdraw from the Purchase Agreement if:
  • DG DogGear refuses to remedy the defect or fails to remedy it in accordance with legal regulations;
  • the defect occurs repeatedly;
  • the defect constitutes a material breach of the Purchase Agreement; or
  • it follows from the statement of DG DogGear or from the circumstances of the case that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.
  • 2.8 The right to withdraw from the Purchase Agreement does not arise if the defect in the goods is insignificant.
  • 2.9 The Buyer is not entitled to exercise rights from defective performance if he himself caused the defect in the goods. Wear and tear caused by normal use of the goods shall not be considered a defect.
  • 2.10 Upon lodging a claim, DG DogGear shall issue the Buyer a written confirmation containing:
  • the date of the claim;
  • a description of the content of the claim;
  • the requested method of handling the claim;
  • the Buyer’s contact details.
  • 2.11 Unless DG DogGear and the Buyer agree on a longer period, DG DogGear shall remove the defect and inform the Buyer about the settlement of the claim no later than 30 days from its receipt. If this period expires without result and the Buyer does not receive any notice from DG DogGear, the Buyer is entitled to withdraw from the Agreement or request a reasonable discount.
  • 2.12 The Buyer shall be informed about the settlement of the claim by e-mail and DG DogGear shall issue him a confirmation of the date and method of settlement of the claim. In the case of a justified claim, the Buyer is entitled to reimbursement of reasonable costs incurred; however, he must prove such costs, and therefore it is necessary to keep the relevant documents (e.g., receipts, proof of transport costs).
  • 2.13 If the defect is remedied by delivery of new goods, the Buyer is obliged to return the original goods. The costs of this return shall be borne by DG DogGear.
  • 2.14 As a consumer, the Buyer is entitled to claim defects in the goods that occur within 24 months of receipt.
  • 2.15 If a defect manifests itself within 12 months of receipt, the goods shall be deemed to have been defective at the time of receipt.
  • 2.16 The provisions of Article 7.1 of these Terms shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to used goods with a defect corresponding to the degree of use or wear that the goods had upon acceptance by the Buyer, or where this follows from the nature of the goods.

Please send the goods to:

DG DogGear s.r.o.
Zábrdovická 827/10
61500 Brno CZ

info@dgdoggear.com

+420 734 318 727

Forms for return, or claim can be found HERE.

Please send the completed forms together with the goods to our address.