Terms and conditions

Terms and Conditions of DG DogGear s.r.o., Company ID: 09076522, with its registered office at Zábrdovická 827/10, Zábrdovice, 615 00 Brno, registered in the Commercial Register under file no. C 117097 kept by the Regional Court in Brno (hereinafter referred to as “DG DogGear”). DG DogGear is a Czech company specializing in the production and distribution of original and functional accessories for greyhounds and their owners, in particular clothing, collars and racing jerseys, which it sells via its online shop (the “E-shop”) located at https://www.dgdoggear.com/ (the “Website”).

  1. Introductory Provisions

1.1 These Terms and Conditions (the “Terms”) govern the mutual rights and obligations of the contracting parties (the “Parties”) arising in connection with or on the basis of a purchase agreement (the “Purchase Agreement”) concluded between DG DogGear and another natural or legal person (the “Buyer”) through the E-shop.
1.2 The Terms also regulate the rights and obligations of DG DogGear and the Buyer in relation to the use of the Website and other related legal relationships.
1.3 By making a purchase in the E-shop or using the Website, the Buyer confirms that they have read these Terms and agree to them.
1.4 These Terms do not apply in cases where the person intending to purchase goods from DG DogGear is a legal entity or a person acting in the course of their business activity or in the independent performance of their profession.
1.5 The Purchase Agreement may stipulate provisions that deviate from these Terms. In such cases, the provisions of the Purchase Agreement take precedence over the Terms.
1.6 The provisions of the Terms are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms are drawn up in Czech. The Purchase Agreement may be concluded only in Czech.
1.7 DG DogGear may amend or supplement these Terms. Such amendments do not affect rights and obligations arising during the validity of a previous version of the Terms.

  1. User Account

2.1 Based on the Buyer’s registration on the Website, the Buyer may create a user account (the “User Account”) through which they can order goods.
2.2 Goods may also be ordered from the E-shop without registration.
2.3 When registering, the Buyer is obliged to provide truthful, complete, and up-to-date information. If the information entered in the User Account changes, the Buyer must update it without undue delay.
2.4 The information entered by the Buyer in the User Account and when ordering goods is deemed correct by DG DogGear.
2.5 Access to the User Account is protected by a username and password. The Buyer must maintain confidentiality regarding the information required to access their User Account and must not make such information available to third parties. DG DogGear is not liable for misuse of the User Account resulting from the Buyer’s breach of this obligation.
2.6 The User Account is non-transferable and may only be used by the Buyer who created it.
2.7 DG DogGear is entitled to cancel the User Account it has not been used for more than 2 years or the Buyer has breached obligations under the Purchase Agreement, the Terms, or generally binding legal regulations.

2.8 The functionality of the User Account may be temporarily limited, in particular due to necessary maintenance or system updates.
2.9 The Buyer may place orders via the User Account. Even when using a User Account, the Buyer must check the accuracy and completeness of the information provided in the order. Orders are created in the same way as without a User Account, the User Account only enables faster and more convenient ordering.

  1. Conclusion of the Purchase Agreement

3.1 The Purchase Agreement between DG DogGear and the Buyer is concluded on the basis of the Buyer’s order placed through the E-shop (the “Order”).
3.2 All presentations of goods in the E-shop are for information purposes only and DG DogGear is not obliged to conclude a Purchase Agreement for such goods. Section 1732(2) of the Civil Code does not apply.
3.3 The E-shop contains a list of goods offered for sale, including the prices of individual items (the “Price of Goods”). The offer to sell goods and the Price of Goods remain valid as long as they are displayed in the E-shop. This does not limit DG DogGear’s ability to conclude a Purchase Agreement under individually agreed terms.
3.4 The E-shop also provides information on the costs associated with packaging and delivery of goods, which depend on the chosen method of delivery and the delivery region.
3.5 To order goods, the Buyer completes an Order in the E-shop. The Order contains in particular:

  • details of the goods ordered (the Buyer “places” the goods into the E-shop’s electronic shopping cart),
  • the method of payment for the Price of Goods, the chosen method of delivery of the ordered goods, and
  • information on delivery costs (the “Delivery Charge”).

3.6 Before submitting the Order, the Buyer may check and amend the information they entered. The Buyer submits the Order by clicking on the “Submit Order” or “Pay Order” button. DG DogGear considers the information in the Order to be correct. DG DogGear will immediately confirm receipt of the Order to the Buyer by email to the address provided in the User Account or in the Order (the “Buyer’s Email Address”).
3.7 In view of the nature of the Order (quantity of goods, purchase price, expected delivery costs), DG DogGear is entitled to request additional confirmation of the Order (e.g. in writing or by telephone).
3.8 The Purchase Agreement is concluded at the moment DG DogGear sends a message of acceptance of the Order to the Buyer’s Email Address.
3.9 In rare cases, the Price of Goods may be displayed incorrectly in the E-shop (e.g. a missing digit, an unreasonably low price not corresponding to other sellers). In such cases, DG DogGear is not obliged to deliver goods at that price, even if the Buyer has received confirmation of receipt of the Order. DG DogGear will promptly contact the Buyer with a new offer in an amended form. The Purchase Agreement is then concluded when the Buyer accepts the new offer.
3.10 The Buyer acknowledges that DG DogGear is not obliged to conclude a Purchase Agreement, in particular with persons who have previously materially breached a Purchase Agreement (including these Terms).
3.11 The Buyer agrees to the use of means of distance communication in concluding the Purchase Agreement. The Buyer bears their own costs of using distance communication in connection with concluding the Purchase Agreement (e.g. internet connection fees, telephone charges). DG DogGear does not charge any additional special fees for using means of distance communication.

  1. Price of Goods and Payment Terms

4.1 The Price of Goods is stated in the E-shop, in the Order draft, and in the Purchase Agreement. In the event of discrepancies, the Price of Goods stated in the Order draft prevails, and this will always be the same as the Price of Goods in the Purchase Agreement. The Order draft also states the Delivery Charge (including packaging, transport, and delivery of the goods) or the conditions for free delivery.
4.2 The Price of Goods and the Delivery Charge (together the “Total Price”) are always stated inclusive of VAT and all related charges.
4.3 The Buyer may pay the Total Price by the following methods:

  • Cash on delivery: available only in the Czech Republic; the Buyer pays upon receipt of the goods from the carrier; a fee may be charged for this method, the amount of which is stated in the Order draft and in the Purchase Agreement.
  • Online card payment: payment is made via the GoPay payment gateway and is subject to its terms and conditions; payments can be made in EUR, USD, or CZK.
  • PayPal: payment is made via the PayPal service and is subject to its terms and conditions; payments can be made in EUR, USD, or CZK.

4.4 DG DogGear does not require an advance payment or any similar deposit. In the case of cash on delivery, the Total Price is due upon receipt of the goods; in other cases, the Total Price is due immediately upon placing the Order.
4.5 DG DogGear is entitled to require payment of the Total Price before dispatching the goods to the Buyer.
4.6 A tax document (invoice) will be issued by DG DogGear to the Buyer after payment of the Total Price and sent together with the goods.

  1. Transport and Delivery of Goods

5.1 The method of delivery of the goods is chosen by the Buyer when placing the Order. DG DogGear is entitled to change the method of delivery requested by the Buyer if it is unsuitable for delivery of the ordered goods or is not possible under the carrier’s terms.
5.2 The specific method of delivery can be selected in the Order form.
5.3 The Delivery Charge for individual delivery services is always stated in the Order form for the currently available options for the region selected by the Buyer.
5.4 DG DogGear reserves the right to change the delivery service selected by the Buyer if it is unavailable for the Buyer’s region.
5.5 The delivery time depends on the availability of the goods (expressed in working days excluding the day of order) and is stated directly in the E-shop catalogue for each product (or its variant) as follows:

  • In stock: the product is in stock and will be dispatched to the Buyer within 5 working days of receipt of payment, or of the Order in case of cash on delivery (CZ and SK only).
  • 10 days: the product is not in stock, will be made to order, and will be dispatched no later than the 10th working day after receipt of payment or Order in case of cash on delivery (CZ and SK only).
  • 30 days: the product is not in stock, will be made to order, and will be dispatched no later than the 30th working day after receipt of payment or Order in case of cash on delivery (CZ and SK only). This is the maximum period; DG DogGear will always seek the fastest option.
  • On request: the product is not in stock and it must be agreed in advance whether it can be made for the Buyer or ordered from a supplier.

5.6 If the Buyer orders several products, the availability period is determined by the item with the longest availability. This information is also stated in the Order form. DG DogGear will inform the Buyer of the latest possible dispatch date by email. Further availability information can be obtained at info@dgdoggear.com.
5.7 The specific delivery time depends on the product, delivery region, and delivery service selected, and varies according to the carrier’s current capacity. An indicative time range is stated in the Order form and in the order confirmation sent to the Buyer.
5.8 If DG DogGear is obliged under the Purchase Agreement to deliver goods to a place specified by the Buyer in the Order, the Buyer is obliged to accept the goods upon delivery. If the Buyer fails to accept the goods, DG DogGear is entitled to demand reimbursement of the actual delivery costs and may also withdraw from the Purchase Agreement.
5.9 If, due to reasons on the Buyer’s side, the goods need to be delivered repeatedly or in a manner other than stated in the Order, the Buyer must bear the costs of such repeated delivery or alternative delivery method.
5.10 If, upon receipt, the Buyer finds that the packaging of the consignment is damaged, they are not obliged to accept it. If the damage is discovered later, the Buyer must notify both the carrier and DG DogGear without delay and document the consignment (e.g. with photos).
5.11 Responsibility for damage to goods, including damage, loss, or destruction (the “Risk of Damage”), passes to the Buyer at the moment of acceptance of the goods. If the Buyer fails to accept the goods, the Risk of Damage passes at the moment the goods were offered for acceptance but were not accepted due to reasons on the Buyer’s side.

  1. Withdrawal from the Purchase Agreement

6.1 A Buyer who is not acting in the course of their business activity or in the independent performance of their profession (a consumer) has the right, under the applicable provisions of the Civil Code, to withdraw from the Purchase Agreement without giving any reason, within 30 days from the conclusion of the Purchase Agreement, or in the case of purchase of goods, within 14 days from their receipt. The notice of withdrawal must be sent to DG DogGear within this period. The Buyer may send the withdrawal notice by email to info@dgdoggear.com or by post to DG DogGear, Zábrdovická 10, 615 00 Brno, Czech Republic.
6.2 The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, withdrawal from the Purchase Agreement is not possible in cases where it is excluded by law. For DG DogGear this includes, in particular, contracts for the supply of goods that have been customised or personalised for the Buyer, or goods delivered in sealed packaging which the consumer has unsealed and which, for hygiene reasons, cannot be returned.
6.3 In the event of withdrawal, the Purchase Agreement is cancelled from the beginning. The goods must be returned to DG DogGear within 30 days of withdrawal. The Buyer bears the costs of returning the goods to DG DogGear, including in cases where the goods cannot be returned by ordinary post due to their nature.
6.4 Within 30 days of the Buyer returning the goods, DG DogGear is entitled to inspect the returned goods, in particular to determine whether they are damaged, worn, or partially used. The goods must not show signs of wear or use. Dog hair must be carefully removed from clothing. Goods must not be returned washed or perfumed. Labels/tags are not an integral part of the goods; therefore, goods can be returned even if tags have been removed.
6.5 In the event of withdrawal, DG DogGear will refund the money received from the Buyer within 14 days of delivery of the goods back to DG DogGear, using the same method of payment by which it was received. DG DogGear may provide a refund earlier upon the Buyer’s return of the goods, or in another way if the Buyer agrees and no additional costs arise. DG DogGear is not obliged to refund before the Buyer has returned the goods or proven that they have been sent.
6.6 DG DogGear is entitled to set off any claim for damage to the goods against the Buyer’s claim for a refund.
6.7 Until the moment the goods are accepted by the Buyer, DG DogGear is entitled to withdraw from the Purchase Agreement at any time. In such a case DG DogGear will refund the Price of Goods without undue delay, cashlessly to the Buyer’s account.
6.8 If a gift is provided with the goods, the gift agreement between DG DogGear and the Buyer is concluded with a resolutory condition that, if the Buyer withdraws from the Purchase Agreement, the gift agreement regarding such gift ceases to be effective and the Buyer must return the gift together with the goods.

  1. Rights from Defective Performance (Claims)

7.1 DG DogGear guarantees to the Buyer that the goods at the time of receipt (or when the Buyer could have received them and the Risk of Damage passed):

  • correspond to the agreed description, type, quantity, quality, functionality and other agreed characteristics;
  • are suitable for the purpose required by the Buyer and agreed by DG DogGear;
  • are delivered with accessories, packaging and instructions for use as agreed and as reasonably expected;
  • are suitable for the purpose for which goods of this type are usually used;
  • by their quantity, quality and other characteristics (including durability, functionality and safety) correspond to the usual characteristics of goods of the same type;
  • comply with legal requirements.

7.2 If goods received by the Buyer are defective, in particular if they do not meet the above conditions, the Buyer is entitled to notify DG DogGear and file a claim (exercise rights from defective performance). A claim can be submitted by email or by post to the DG DogGear address stated in the introduction to these Terms. A model claim form may be used.
7.3 In the claim, the Buyer must state the requested method of remedy.
7.4 If the goods are defective, the Buyer may request:

  • rectification of the defect by delivery of new goods without defects or delivery of the missing part; or
  • rectification of the defect by repair of the goods.

7.5 DG DogGear will handle the claim as requested by the Buyer, unless it is impossible or disproportionately costly compared to other remedies. Disproportionality is assessed with regard to the significance of the defect, the value of the goods without the defect, and the possibility of remedy without substantial inconvenience to the Buyer.
7.6 DG DogGear may refuse to remedy a defect if it is impossible or disproportionately costly.
7.7 The Buyer has the right to request a reasonable discount on the Price of Goods or to withdraw from the Purchase Agreement if:

  • DG DogGear refuses to remedy the defect or does not do so in accordance with the law;
  • the defect recurs;
  • the defect constitutes a material breach of the Purchase Agreement; or
  • it is clear from DG DogGear’s statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.

7.8 No right to withdraw arises if the defect is insignificant.
7.9 The Buyer may not exercise rights from defective performance if the defect was caused by the Buyer. Normal wear and tear is not considered a defect.
7.10 After a claim is made, DG DogGear shall issue the Buyer a written confirmation stating:

  • the date the claim was made;
  • the description of the claim;
  • the requested method of settlement;
  • the Buyer’s contact details.

7.11 Unless a longer period is agreed, DG DogGear shall resolve defects and inform the Buyer of the outcome within 30 days of receiving the claim. If this period lapses without resolution, the Buyer is entitled to withdraw or request a discount.
7.12 The Buyer will be informed by email of the resolution and will receive confirmation of the date and method of resolution. In the case of a justified claim, the Buyer is entitled to reimbursement of reasonable expenses (e.g. postage costs), which must be documented.
7.13 If the defect is remedied by delivery of new goods, the Buyer must return the original goods. The cost of return is borne by DG DogGear.
7.14 As a consumer, the Buyer is entitled to exercise rights from defects that occur within 24 months of receipt.
7.15 If a defect appears within 12 months, it is presumed that the goods were defective at the time of receipt.
7.16 The provisions of section 7.1 do not apply to goods sold at a reduced price for a defect, to used goods with wear corresponding to the state at the time of receipt, or where this follows from the nature of the goods.

Claimed goods must be clean and hygienically safe.

  1. Notice Regarding Defective Content

8.1 The Website and E-shop of DG DogGear do not publish consumer product reviews. Therefore DG DogGear does not verify consumer reviews.

  1. Consumer Dispute Resolution

9.1 Consumer complaints may be sent by email to info@dgdoggear.com. DG DogGear will inform the Buyer of the resolution also by email.
9.2 The Buyer, as a consumer, may also resolve disputes out of court. They can contact the Czech Trade Inspection Authority (Česká obchodní inspekce, Gorazdova 1969/24, 120 00 Prague 2, www.coi.cz, https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/).

  1. Other Rights and Obligations of the Parties

10.1 The Buyer acquires ownership of the goods upon payment of the Total Price or upon receipt, whichever occurs later.
10.2 The Buyer acknowledges that the software and other components of the Website and E-shop (including product photos) are protected by copyright. The Buyer undertakes not to carry out any activity that could enable them or third parties to unlawfully interfere with or use the software or other components.
10.3 The Buyer is not entitled, when using the Website and E-shop, to use mechanisms, software or other processes that could negatively affect their operation. Use of the Website and E-shop is permitted only to the extent that does not infringe the rights of other customers of DG DogGear and is consistent with its purpose.
10.4 The Buyer acknowledges that DG DogGear is not liable for errors caused by third-party interference with the Website or by use contrary to its purpose.
10.5 DG DogGear reserves the right to ask the Buyer about the purpose of the purchase if there is suspicion that the goods will be misused for copyright infringement. DG DogGear reserves the right to cancel the order in such cases and refund the payment immediately.
10.6 The Buyer assumes the risk of change of circumstances within the meaning of Section 1765(2) of the Civil Code.

  1. Final Provisions

11.1 Unless otherwise agreed, all correspondence related to the Purchase Agreement must be delivered in writing, by email or by registered mail. Correspondence to the Buyer is usually sent to the email address stated in their User Account or in the Order.
11.2 If the relationship connected with the use of the Website or the legal relationship established by the Purchase Agreement contains an international element, the Parties agree that Czech law shall apply. This does not affect the consumer’s rights under generally binding regulations.
11.3 If any provision of the Terms is invalid or ineffective, it shall be replaced by a provision closest in meaning. Invalidity of one provision does not affect the validity of the rest. Changes and amendments require written form.
11.4 DG DogGear archives the Purchase Agreement including the Terms in electronic form; it is not accessible to the Buyer. The current wording of the Terms is always sent to the Buyer by email together with acceptance of the Order.
11.5 The Purchase Agreement may only be amended in writing by agreement of both Parties. DG DogGear may unilaterally amend or supplement these Terms; such change applies only to Purchase Agreements concluded after the amendment takes effect.
11.6 If circumstances occur that DG DogGear cannot control or foresee (e.g. natural disaster, pandemic, supplier outages), DG DogGear is not liable for damages. If such a situation lasts longer than 10 days, both DG DogGear and the Buyer are entitled to withdraw from the Purchase Agreement.

  1. Validity

These Terms are valid from 1.9.2025