FAQ

The delivery time depends on the selected carrier and the destination country. The table below shows the approximate delivery time (from the day the goods are handed over to the carrier). The times indicated are not guaranteed.

Economy: PostAT, Bpost, Econt, Boxnow, Sameday, Hermes, Post Nord, Omniva, Venipak, MRW, Matkahuolto, Colissimo, Hrvatska Posta, HU ExpressOne, Fastway, Bartolini, Lithuanian Post, Post Luxembourg, PostNL, Polish Post, Packeta Home, Z-BOX

Standard: DPD Private, DPD PickUp, GLS, UPS Standard

Express: DHL Express, UPS Express

On our website, you can encounter several types of availability. As a manufacturer, we are able to restock and dispatch products within a short time frame. That’s why it is possible to order products that are not currently in stock but can be delivered later. The availability statuses you may see are:

Made within 10 days

This status applies when the product is not in stock, but we can produce it within 10 working days.

When will you receive such a product? The formula is simple: take the 10 working days production time and add the delivery time. For example, with standard delivery, the expected time frame is 5–15 working days within Europe, or 3–13 working days within the Czech Republic and Slovakia.

In Stock

Standard availability when the product is already manufactured, inspected, and ready for dispatch.

Since we anticipate higher demand during winter, the maximum dispatch time for this status is set to 5 working days. However, in most cases, we ship such items within 2 working days.

How are availabilities combined?

If your shopping cart contains products with different availabilities (e.g., “in stock” and “made within 10 days”), the entire order is processed under the “made within 10 days” status. We do not split or combine orders. Therefore, before purchasing, please consider how urgently you need the products.
If you wish to receive in-stock items earlier, we recommend placing two separate orders.

For EU countries and a few other countries worldwide, we have prepared a price list due to higher demand. If you did not find your country in the selection and you are interested in our products, please contact us at info@dgdoggear.com and we will send inquiries to shipping companies.
The United Kingdom, Switzerland, Japan, and South Korea have their own official distributors, and we do not ship to these countries.
You can find the list of all our major distributors HERE

Leather

For our collars, we use genuine saddler’s leather, which is considered the king among tanned leathers. With proper care, such a product can last for many years.
Clean with a slightly damp cloth or sponge. In case of heavier soiling, use only cleaning products intended for leather.
If the collar needs to dry, do not leave it near direct heat sources or in sunlight. Let it dry slowly at room temperature.
Regularly treat the collar every few weeks with a special leather conditioner. This protects lacquered leather from cracking and prevents natural-dyed leather from soaking through. This process prolongs the leather’s lifespan by several years.
Leather is not a suitable material for water. If your dog likes swimming, please use polyester collars instead.

Softshell

Softshell is a type of functional textile commonly used in sports and outdoor clothing. It is lightweight, flexible, and breathable, combining the properties of an outer layer (polyester + impregnation) and an insulating layer (membrane). It is wind-resistant and partially water-repellent.
The outer layer is treated with DWR impregnation.
To take full advantage of the softshell fabric, this impregnation needs proper care:

1. For washing, use special detergents for functional textiles and wash inside out with zippers closed.
2. Do not use fabric softeners or bleach – they not only affect the impregnation negatively but also damage the membrane, which cannot be repaired once harmed.
3. Regularly renew the impregnation – after every 3–4 washing cycles or when water starts soaking into the fabric.

We recommend using nano impregnation, which is highly effective, breathable, eco-friendly, safe, and versatile.

Lycra

Lycra – racing and coursing shirts.
Lycra contains highly elastic fibers that may be damaged due to improper care. Therefore, we recommend washing on a gentle cycle at a maximum temperature of 30 °C. Do not use fabric softeners or bleach. Dry in the shade at room temperature.
Racing and coursing shirts are not intended as a handling aid before races. Holding the dog by the shirt before the start will irreversibly damage the fibers and cause a loss of elasticity.

Discount for Registered Customers
There is no need to worry about registration. Everything complies with current GDPR regulations. Registration saves us time because the customer gains access to their personal account, where they can always check the status of their current orders and view their purchase history.
This discount (5%) is applied automatically and will appear in the shopping cart once you are logged into your account. The discount also applies to sale products in the Clearance section, but it cannot be combined with other discount coupons. Customers can always use only one discount at a time.

Discount Codes
Discount codes can be applied to products, except for those in the Clearance category. The discount cannot be combined with the 5% discount for registered customers. Customers can always use only one discount at a time.

Special Puppy Litter Packages
We offer discounted prices for breeding starter packages. For more information, please contact us.

Breeding Program
We offer a discount program for breeders registered under FCI and AKC. If you have a registered kennel, you can contact us for more details.

Unfortunately, we cannot modify orders that have already been received and paid.
If a change is necessary (either adding or removing items), please contact us at info@dgdoggear.com.
We will cancel the existing order and refund the payment using the same method as the original transaction.
For card payments, refunds can only be processed up to 24 hours after the payment.
Afterwards, you can create a new order according to your requirements.

We no longer offer product exchanges.
If the product does not meet your expectations, please return it within 30 days and place a new order.
This process helps us handle returns more quickly and efficiently.
Thank you for your understanding.

Detailed information can be found in the return form, which you can find HERE

You can return goods to us for an refund within an extended period of 30 days, provided that the goods have not been used (except for trying on the size at home).
Damaged or soiled goods will not be accepted.
Detailed information can be found in the return form, which you can find HERE

When assessing a claim, it is necessary to distinguish between a manufacturing defect and mechanical damage. We strive to minimize manufacturing defects, and every item goes through several quality control checks. However, it may still happen that a piece with a hidden defect slips through. In such a case, a claim is justified and we will be happy to assist you. For justified claims, we cover the shipping costs.

Claims do not apply to mechanical damage. However, in the case of minor defects, we are happy to repair the goods.

In both cases, we kindly ask that the goods are cleaned/washed and properly packed before being sent to us. Please contact us in advance at info@dgdoggear.com before dispatching the goods.